Help Centre - Frequently Asked Questions


Complete FAQ Listing

I want to change my subscription

If you decide you want to go to a different subscription package you can only do this when the term of the current package ends. First of all, please make sure that you haven't opted in for continuous membership. You can check this by going to the Account area of the site and clicking on the 'Subscription Details' link on the left hand side of the page. Select the 'Auto Renew Off' option and save the changes. When the term of your current subscription ends you will see the option to renew at the top of the page. When you click on this you can select a different subscription package. 

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift