General Chat

Lucky my new glasses are coming Friday, can anyone please tell me where does it say "Renew now link on Homepage"

Thanks Carol

If i remember rightly its up on thr left hand side

Underneath quick search your name appears with full member until --------
renew now - click on renew now and it takes you to your account details
Love Mary xx

Hi Mary, and Julie,
Mine says buy credits, what I want to do is update my card details as I will be on holiday when my renewal is due, it looks like if I fill this in they will take £5 from me for credits.

Carol

Mine says Mary full member until 9th May renew now - buy credits . my account - sign out.
Perhaps if you go into your account you will be able to do it from there.
Good luck
Mary xx

If its not showing on your page then i'd say its not due just yet, as it comes up about a month before you are due

Go into your account and see what date it says

Thanks for that Mary,
Mine says exactly the same, but no where can I find renew now, think I will have to e-mail them.

Thanks again
Carol

Unless its changed - but you cant update your credit card details on here !

Hi Julie,
That is exactly the problem, I will be away for 3 weeks so the renewal notice will come while I am away and they do not have up to date bank details, don't want my membership to lapse as I have been here since 03
Regards Carol

This is from the FAQ section

I have opted for auto-renewal but I have changed my card.

I'm afraid that we don't currently have a facility whereby you can update your credit card prior to your renewal upgrade payment being automatically taken.

However, your auto-renew payment is taken from whichever card you last paid to upgrade with. You can go to the site now and make a payment to renew via the 'Upgrade' link on your homepage. You can then enter the details from your new card. The upgrade on your account will then be renewed from the expiry date (or from the payment date if your upgrade has already run out) and that card will be used for your auto-renewal payment next time.

Exantly Penny, when you go to homepage cannot find to renew via the 'Upgrade link, only place I can find for card details is on Pay Pal where they want you to buy credits.

Think I have lost the plot completely.
Carol

Carol

What is your renewal date

Julie,
It is the 20th May, just saw you mentioned they normally inform you a month before, if so I may just make it. Do you thank you can then change bank details.
Carol

Carol

Im like you been here since 2003 so know what you are going through...i need to change mine last year and was able to do that ok when the renewal came up

Julie

Hi Julie,
Thanks for that I am sure it will be the same, its that or cancel holiday.
Regards
Carol

I know what then..you sort your card & i'll go on your holiday lol

Julie x

I renewed last week.....................I also had to change my details, I renewed that day and my membership runs out on 29/4/09..................I thought it would mean I lost a few days membership, but I haven't:))

xx

Carol. Word of Warning.............

if you have new card details from the last time you renewed,,,,it wont accept them,,,,,,,,,,,,,,as it will try and take from last used card details,,

you will only get 6 months for said £9--95, and be treated as new account,!!!!,,,,,,,,,,,,,,,,,,, gr havnt YET inplace that allows new card details for an older account, in your name..........,,,,,,,,,,,,

Kay

That isn't what happened to me when i renewed with a new card..yes i was charged £9.95, but it was for a year

My renewal with new card details last week was one year for £9.95 too and I have been on continuous membership since I joined in 2003

Did you only get 6 months then kay?

xx