General Chat

we lost our internet connection for almost a week and we were not going to phone the number that costs 25 p connection and 10 p per minute but that was the only way we could get it sorted. Apparently they refund you the cost of the call if the fault is theirs which in our case it was. We needed a new modem as ours couldnt cope with the new software they were downloading since September, wonder why it took until August to decide it couldnt cope..lol Not had our phone bill in yet so dont know if we did get a refund but they came and put a new modem in same morning.

If you're not on cable then everything is through a BT land line. There have been rumours round another site that Sky will be going into land lines!!

Do sky do a phone I thought it was all done through the BT line! Mine is £30 for phone , tv & internet - Sky/BT couldn't beat it!

Yes Penny we have BT phone it was the first change I had to make to leave Telewest phone I'll get round to going all sky one day!! The phone is £7.50 plus £10.50 line rental.

My brother has sky broadband & its free ! Mind you he does have the sports package on TV! With yours derek I presume you have to pay for the phone on top?!

Penny, We've got the Sky 4 pack missing out news and music with Sky+ service and I've got the mid broadband package. The TV costs £18 and the broadband £5 per month.

That strange Derek I looked at sky/BT - well they phoned me ! - anyway they couldn't beat my Virgin deal!! Wonder if it is based on your area! Mind you if I saved £20 a month I'd only be paying £10 for all 3 so perhaps we have different stations etc

That's an interesting thread. We used to have a package (TV, phone and broadband) from Telewest (now Virgin). We now have phone from BT and TV & broadband from Sky. We have saved about £20 per month and get a better service than we did.

Well the man came at 4.15 ! An internal fuse had blown so we got a new box. The engineer wasnt happy with virgin either & is leaving to work in South Africa. He says every customer moans about customer services !! Customer Services phoned & said there was no record of my call on saturday , but he wasn't calling me a liar but I couldn't have called !!!!! Thanks Steve for that info I have bookmarked that forum for future reference.

Hi Penny I have found good advice about VM on www*cableforum*co*uk. There are engineers on this board that try to help people with advice and the moderators have connections within VM where they can sort customer problems out directly with the departments and avoiding the Call Centres. I assure everyone that I have no vested interest in this forum but have managed to bypass the dreaded telephone call to Customer Services by following advice from the engineers that respond to questions. There are also stories about the way some of the customers behave which will give you an insight from the other side of the fence. Steve

We have a package with them.Phone, cable box and broadband.Our digital box went down and we could only watch foggy television.Phoned them up and was going to come on the monday.Waited in like you, and nothing.Phoned them up and they said they had been and there was nothing wrong with my phone? Waited another 3 weeks to get the tele sorted.

Claire - just phone them back on 150 (ie free). I've spoken to 4 different people - 2 were from the UK !!! Just ask them to confirm what time he is arriving on Monday - give or take 6 hours :-)))

I spoke to a 'foreign' woman at VIRGIN today because one of my phones isnt working, I gave her my phone number but she seemed to think that the phone that isnt working should have a diffrent number,,what a palarva.. An engineer is comming on monday,,which should be interesting as its Bank Holiday. And i dont know what time he will arrive because i could hardly understand a word she said, Why dont they ever have people who can speak english,

Thought I would just ring to check that it's definitely on the system!! Because I was put on late he is now due anytime until 6pm !!!!!!!!!!!!!!!

i have been with ntl for about 8years now. we have started having problems with no internet connection since virgin took over. we lost connection just before easter and hubby phoned them. they said that they would come out on the followng friday ,which was good friday!! hubby asked them if they were sure as it was a bank holiday.they replied yes as they worked all over the holidays. but they did insist that if we werent in they would charge us £10 for a wasted call. so like good people we stayed in ,all day!! and youve guessed it.....we are still waiting.!!!! luckily the internet came back on by itself lol. weve had a few times since that it has gone down ,but it always comes back...touch wood lol susie

Just phoned again - too bored to wait 2 hours!!!!

Their system is now working!


No engineer has been booked though!!!

He can come tomorrow between 8 & 12 !!!!

!!!!!!!!!!

He can come today between 12 & 4 !!!!!!!!!!!
It's 2.20 now!!!!!!!

I think a lot of it is where we get used to it all so that when something does happen it frustrates us so much :)

In their defence I should say that we use their telephone cable and for the computer.....and so far no problems......BT line was dreadful and BT refused to put in a new line....so they lost our business...

Hi Penny :):) In fairness, I have been with them for about the same time and touching wood only had a couple of major episodes with them also. One was to do with the age of the box outside as the filters were old, It took many calls for that one and I received a few months free as compensation :):) I think what got me yesterday more then anything was them telling me to put the computer in the shop :):) I have worked around computers for years lol Colin :):)

Hi Penny.....the usual then.....we waited in for an NTL engineer to dismantle the box as we were going back onto SKY.....he left the box and said someone would pick it up later.....l8 months later I threw it away....