General Chat

ended up phoning tesco myself who say money was transferred back to account on friday and to phone bank , which i did and told if that was the case i would have had it on monday. phoned tesco back again and got same bloke who said couldnt uinderstand whats happening and would call back. eventually hedid and says the money definetely got put back in account. and then had the cheek to complain he had spent an hour looking for my money. THATS HIS BLOOMING JOB!!! he thinks that a sorry and wont happen again is fine even though i kept saying that cant trust online cos both times been messed up.ended up having to hang up on him though cos he was arrogant and just said sorry as if it made it all better. im still 50 odd quid missing out my account! annie

As Annies mammy I am raging for her - I rang them and voiced my displeasure at their lack of Customer Service. No-one treats my wee girl like that and gets away with it!!!!

thats wat us mums do best eh? lol lets hope that annie gets her money back susie

I told them that she should get her shopping too for all the hassle she has had. :-))

Annie If you're pretty confident that what the bank is telling you is correct i.e. the money isn't paid back yet, but Tesco is still insisting it is - ring them and ask them for proof that they've paid it as you're about to contact the police about the money having been stolen en-route - see if thats not the kick up the erse they need

To those of you who use Ocado, could you please tell me how to find out whether they deliver to my area. Thanks. Lynne

Lynne Trying 'signing up' & then they will tell you as you have to enter your postcode. Penny

Thanks Penny. I will give it a try. UPDATE I just registered to find out if they deliver in my area and they asked for my address, two telephone numbers and email address. I am not ready to order anything from them so I hope they don't now bombard me with emails and phone calls. Lynne

my husband went down to tesco yesterday afternoon and they said the money had gone in and did not know what happened but as a goodwill gesture said to gary to get a packet of nappies from the shelf. he told them about the first delivery driver and the duty manager said once we finish having counselling to deal with the trauma they have given us he hopes we go back lol checked the bank this morning and finally money has been returned to my account. better late than never i suppose. went to sainsbury instead last night cos was still desperate for shopping. the only thing i dont understand is why we have problems with them when my M-I-L lives 400 yards up the road and has no trouble annie

I'm another Ocado fan. They are on time, polite, will bring everything right thru to kitchen if you want, very rarely are there substitutions. Something popped in the bag this week (£1.99 healthy risotto chilled meal) and he took £10 off the bill to cover it and the inconvenience. Deduction was made before the charge went through - no waiting for a refund. Sainsbury's are rubbish too - things you haven't ordered, charges for things not included, crap substitutions. Maz. XX