General Chat

Six times in last ten minutes this has occurred grrrrrrrr :-| :-| :-|

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Agree got fed up and want off to play bingo bash on my I pad

Annoying when you are wanting to reply to a thread. ,or even read it ! To keep getting error message,

Surely if its correct that its been logged the Genes must see the site is still playing up

I think the log basket is broken, caused by overloading!

:-(

After numerous attempts I eventually managed to send the message below to Support and I don't care if I get my fingers smacked as I am fed up to the back teeth with this recurring problem which, despite numerous people reporting the issue, has been ongoing for several weeks now and it is time it was sorted out :-|


Good Morning,

In sheer despair I already posted this on your Facebook page because of the the problems in trying to get onto the site which meant I could not report the problem on here.

The problem is the number of times the message below appears is now verging on the ridiculous and is turning into a farce - since 06:30 this morning I am getting this message every time I click on a thread or try to post anything - I have received this message at least 20 times so far this morning.

Can someone please get this sorted out and do so without the usual questions about what I was doing at the time the problem occurred because I have told you what I was doing and also without trying to put the blame on the browser a member may be using, for your information I am using Windows 7 Home Edition and the latest version of Mozilla Firefox. Surely in this day and age any prudent and efficient organisation would ensure their site would be able to be accessed by all popular browsers.

Thank You

I am on windows XP and use google chrome and Norton So it can't be confined to a specific browser etc

Signing out and then signing in again often clears it, or sign in via one of the international sites.,

au,
nz,
sa.

There is nothing wrong with GRU. The "error" problem is a timing problem caused by junk software, advertising malware and such. If I was GRU I would be fed up to the back teeth with people moaning about a non-problem.

Unfortunately it is all too easy to install all kinds of junk when installing even popular freeware packages using the default options. The result is that people end up with such horrors as Delta which are then used as vectors for even more junk. This sort of thing is also the primary reason why unexpected pron shows up slipping under any fences.It does not help that one popular anti-adware package, Ad Aware, has been taken over by one of the principal spamming companies.

The solution to "error" is to clean up your machine. Malware Bytes (free) is a good start. Removing toolbars esp with IE and including Google is another. Installing AdBlock is another good idea. Firefox has a free addon called "NoScript" which allows tight control of which sites can run JavaScript and not only will NoScript freeze out the likes of DoubleClick but yr browser will speed up no end.

good luck

OFTG

I had the same problem trying to get on the site at 5-45am.
Tried 10x and gave up cos I am fed up like you trying to access the site.

This problem has been going on years not just weeks and still nothing is done about it.

Phil is the programmer so he should be able to sort it out.

Thanks Kay???? I noticed this suggestion on other threads, but it should not be necessary for anyone to do that, after all Brightsolid, who are the parent company are supposed to be at the leading edge of technology in this field :-S

RolloTheRed, That's not what GR's says,

Community Advisor Report 3 Jul 2013 11:13

Hi xxxxxxxxx I am really sorry to hear that you keep seeing error messages. I think we did explain this a while ago on another thread. We do constantly monitor performance. The problem is that the site does error when a member has large amount of contacts, messages and threads that need to load each time they use the site. As you are a frequent user of the boards, we are always loading your threads when you use them and this is possibly why you see error messages more often.


http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1323023?page=6

I posted in response to this post by Natasha and the post was removed by GR and I received a warning saying my post was brings the Genes Reunited service into disrepute so I wont repeat my response

Roy

I have had one or two duplicate posts in past year. But usuaolly pressed button twice so my fault and deleter second. Last night at 11pm (just before I was told there was an error message for about 20 minutes) I posted something about a bicycle that was "re-cycled" 7 or 8 times :-0 :-0

Woke up this morning by posters asking if I liked cycling, did I have a bad stammer. Laughed, but how flippin annoying.

hi all
glad i am not the only one
take care
lorraine

Yes, I couldn't log in last night. Don't have this trouble with other websites so doesn't seem to be my computer. Thx for yr suggestion, Kay(??????) :-)

RolloTheRed what you say is interesting, however many off us including myself are computer literate, I first started using it in the early part of 1995, and many of us are aware of the pitfalls that can slip in, as you put it - under the fence, and we take all precautions we can to avoid these.

That said, this is a Genes Reunited Problem, and as Roy pointed out Genes Reunited have admitted this, I would also point out that I subscribe to numerous sites and visit several of them on a daily basis and I find it very strange, that if it is something to do with my system, that Genes Reunited site is the only site that gives me this problem :-S

I have just received this response from Support:-

Dear James

I am very sorry for the inconvenience of the error message you are seeing. This error message displays when the server takes too long to respond and the request effectively times out. This happens mainly at times of high traffic, if you are adding to a thread that has a lot of posts or if your contact centre has a lot of messages.
We are constantly working to improve the sites speed and efficiency and keep a log of when the error messages appear to help us improve our service, so thank you for reporting this issue.

Kind Regards,

Genes Reunited Support Team

It is not a GRU problem it is yours.

There are two web servers which dominate the market, Microsoft IIS and Apache. By far the majority of serious web sites use Apache which among other things is fairly fault tolerant. BrightSolid's core business has nothing to do with FH but is based on corporate networking and database using Microsoft IIS. That is why GRU is running on IIS 7.0

IIS is very much used with corporate intranet due to its close mesh with Microsoft Office and the ease with which access policy can be implemented.

For the internet at large the big problem with IIS is that it is sensitive to tuning and time out delays which is why some people get persistent time out errors using GRU. Within a corporate network this is not usually a problem except sometimes with VPN.

In the sense that BS have chosen to base GRU on IIS then yes, it is their problem. However this won't change and thus if you want to see the error go away then you will have to make some changes.

GRU has a handle into an advertising server run by Orange, the French networking company. The time delays caused by their ad server are a large part of the error problem. It is not very difficult to use the hosts file and set the ip address for the ad server to 127.0.0.1 and the ads will no longer be served. Using an ad blocker will not stop the ads being fetched!

As regarding other ads and ad blocker will stop them being displayed and more importantly the associated javascript running with the associated time delays.
Another way of suppressing all sorts of junk with Firefox is to use NoScript and be selective on what you allow.

And as I have said by and large proprietary toolbars are a bad idea especially with IE.
Some Firefox toolbars are essential for development work.

Due to the timeout problems I have referred to anybody connecting from a long distance eg Oz, NZ, Canada could well have problems especially if their connection is not very quick eg under 10MB. Within the UK most fixed connections are better than 5MB actual which is ok for GRU on a wired connection. However a lot of people use wifi and it is not unusual to see actual connection speeds to a device over wifi drop to as low as 2MB plus dropouts and this for sure will dump GRU. USB Key connections using mobile phone technology are also a weak point where even on a good day a connection of > 2MB is unusual.

So there you have it. BrightSolid determine GRU's internet server and provide the expertise to run it, not Phil * Co. This won't change so work around it or go on suffering. I have all sorts of kit from ancient P4 based XP to high end gaming machines on a mix of various windows and linux platforms. I never get these time out errors from GRU, not even on my 3G smartphone.

I find it interesting that hardly anybody complaining about the GRU "error" ever mentions the platform they are running, browser version or connection details. Without any of that a complaint is p-g in the wind.

It also happens when I am on my Apple I pad .

It happened this morning before 7am would there be high traffic at that time ??


I only started getting this in a big way over last weekend on my PC.

GRU is not a high traffic web site though I am sure they wish that it was.
:-0

Noted your comments but I am not going to get into a prolonged debate about the issue or the pro's and cons of who runs what on this or that platform.

On a daily basis I use - Irish Genealogy.ie, Scotlands People; Ancestry; Family Search; Find My Past; Daily Telegraph; Daily Mail; The Guardian; The Times; The Scotsman; Facebook; in addition I use several online stores on a weekly basis and some UK Government sites and I have never had this problem with any of them.

I will end my by stating the simple fact that Genes Reunited is the only site that I experience this problem on and they have acknowledged that there is a problem and that they are monitoring it.

I would add that when I contact support I always give them my operating system and browser details and I run Malwarebytes Anti-Malware Pro on a daily basis and over the last year I can count on one hand the number of times it has detected anything.

Thanks for your contributions, I may not totally agree with them but nevertheless I do appreciate them.

It is immaterial what other web sites you can access without any problems. All of those you quote use Apache. GRU is a bit of an odd case in using IIS and you'll just have to live with it.

GRU themselves do not have the resources to run their own in house web server ( they have always contracted it out ) and rely completely on Bight Solid. Indeed the code base is converging even though BS said when it took over that this would not happen.

Microsoft own web servers do not have this problem because the company can use the strategy of overwhelming force which is not a financial option for BS or GRU.