General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

help!!

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Catherine

Catherine Report 25 Apr 2010 13:27

Have a problem accessing my account page , keeps returning to previous page ....something to do with cookies ???
Solutions most appreciated.
Catherine

InspectorGreenPen

InspectorGreenPen Report 25 Apr 2010 13:40

It seems as though the sign-in page has changed.

Mine says:-

For security purposes, please re-enter your password
Currently logged on as IGP

Password:-


Try logging off the GR site altogether and then log back in again. Just tried now and I managed to get in ok.

Catherine

Catherine Report 25 Apr 2010 14:19

Hi ,
Thanks for your reply , have done that and still getting same loop ,strange as never had this problem before.
C

PollyPoppet

PollyPoppet Report 25 Apr 2010 14:38

Hi Catherine I seem to be having problems too took me 4 attempts to view my account but got there in the end
Also i got kicked off the site and when I tried to log back on it took me 5 attempts to get on the site again
They must be playing about with the site again
PP :)

Gwyn in Kent

Gwyn in Kent Report 25 Apr 2010 14:45

Just looked in to My Account and out again with no problems here....

Gwyn

Catherine

Catherine Report 25 Apr 2010 15:20

Have shut down , deleted cookies & history and still not letting me in ......am at the hair pulling out stage .
Catherine

PollyPoppet

PollyPoppet Report 25 Apr 2010 15:41

I think I will join you Catherine
Im now getting password does not match every time I try to go into my account Grrrrrrrrrrrrrrrr lol
Will get in touch with GR and see what they say
PP :(

InspectorGreenPen

InspectorGreenPen Report 25 Apr 2010 15:44

A bit weird that is affecting some but not others.

There has certainly been a software upgrade as the Account pages have changed, so I would report it to GR.

PollyPoppet

PollyPoppet Report 25 Apr 2010 15:49

Hi InspectorGreenPen
Have just contacted them so will wait and see what they come back with
Will let you all know
PP:(

Catherine

Catherine Report 25 Apr 2010 19:16

Hi all with same problem ,

I've also sent an email about the password login problem to my account ARRRRRGGHHHH !! so frustrating.
Can't find that " cookie .....monster !" followed instructions via the Help link and still nothing !
Commiserations Polly Poppet
Catherine

Catherine

Catherine Report 26 Apr 2010 13:06

Hi everyone,

Happily reporting the " glitch!!!!" with accessing my account fixed , GR emailed apologies for technical prob.
Thankfully still have some hair left ....after pulling incident ...til next time !!!!

C xx

PollyPoppet

PollyPoppet Report 26 Apr 2010 13:28

Hi Catherine
I got one too hopefully its sorted now
pp :))