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has anyone expeirienced delays in receiving certs from this site,i ordered birth cert on the 7th feb and im still waiting it was supposed to be dispached on the 12th and its still not here. this happened 4weeks ago with marriage cert and it took 8days to get to me is this a regular occurance with this site.

They seem to be taking around 2 weeks at the moment. There's a message about delays both on their website and the "comfort" message on their phone lines. It's supposed to be due to 1837online bumping up the demand. I've certainly been contributing to it myself !!! Rick.

its the certs services@ ons.gov.uk thats the delay

Ive found that I am waiting longer and longer for the certificates I have ordered online from GRO , so yesterday I decided to order one online from Durham County Council website at 11.30 am,and the postman brought it before 9 this morning!It only cost 28p more than they do from the GRO Anna

same site 1837 just links you to the ons site Margaret

Try ordering your certs from Research UK. I usually get my certs within a week and they are very reasonable and helpful. Linda

Waiting 2 weeks! What are you worrying about? I used to order my certificates through the Local Family History Society. It cost far more and could take anything up to six weeks to arrive. Any person wanting Lancashire certificates should link onto Lancashire BMD and try to find their certificate there. A printable form can be found with all their references ready printed on it. Just complete it and send it off with a cheque for £7 and a stamped addressed envelope and the certificate arrives within two days. Rosemary(Chelmsford)

I always order certificates from the relevant register office. I've been waiting 4 or 5 days for the latest two to arrive, and that's the longest I've ever had to wait. Usually they're back within 2-3 days.

I ordered 2 birth certificates last Monday (9th) on the phone with GRO and they told me today that they will probably be dispatched tommorrow. Fingers crossed they will be, I cant wait much longer!

I ordered 2 certificates last week, I was expecting them in the post today, bit they didn't arrive. After reading all your messages I was obviously being optimistic, perhaps I should brace myself for a wait of another week. I hope not though as I can't go any further without the certs. Sue

still not received birth cert and its now the 18th phoned them today about it tel no 0870 243 7788 answering machine it told me to press six to be conected to the dept and al it did was repeat message so phoned the switchboard and he connected me to the same number and it was repeated all over again so angry i hung up is this a ploy to get more money from the phone calls, i even sent them an e-mail about delay but no reply. is the phone number a way of getting more money from us when we are not being connected. nancy purves

I ordered 2 online from GRO two weekends ago and estimated a delivery by last weekend - they seem to post on Fridays. It arrived on Monday this week, very screwed up due to the large envelopes which they use. I'm happy to wait if it arrives safely, but it means I have to iron it flat now!

hooray my birth cert arrived today and after all that, david purves didnt have a dad it was only his mothers name that was on it so i presume she wasnt married and he was illigitimate anyway glad i found it nancy