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hi brenda, you are welcome.

hi Grumpy or Alan on the Wirral
thank you for telling me and the others about Gedcom have done it and save it thank you regards brenda

I have done the gedfile thing, a few times and it always happens immediately. yesterday for some reason they would not go through, about 10 hours later all 6 (!) arrived at once. I think it was a Genes R problem with the exporting.

Just delete 6 of the 7 copies you got. You only need one. Irene

Berona


you might be right, that they had to wait until a "certain time"


Mine is just sitting in my email on my computer (not the server!) at the moment



sylvia

Mine arrived at 1:14 am this morning my time (that's about 9:14 am UK time I think), but was diverted to spam mail. However, I do check my spam mail once or twice a day, so I caught it as soon as I turned the computer on this morning.


Berona .... what are you going to with 7 copies ?? :)))))


sylvia

i am not advocating that this is the be all and end all but it helps and may one day be a "life saver"

hi again have now had a reply from genes plus all four copies i tried to export have arrived in my email inbox

copy of reply.....
Dear ,

Thanks for bringing this to our attention. This problem has now been fixed. Please go back to the site and try again.

Please let me know if you require further assistance.

Best regards,


Estelle
Genes Reunited Support Team

Mine has also appeared in Junk Mail having been caught by the anti spam filter!

have you looked in your spam mail as that is where I found mine.

Berona

I certainly will update on here!


sylvia

Frank

I did all that last night

it came up showing Tree Status: Awaiting Export

10 minutes later it said Tree Status: Normal



This morning, it said Tree Status: Normal


Right now it says Tree Status: Normal





But nothing has appeared in my home email box .......... and my address has not changed


That's getting on for 24 hours


Now, I really don't want multiple copies of my tree being forwarded from GR, for one thing, I don't think my server would like it!!


I wonder how long I should wait before I try again???



sylvia

Takes a while but I have mine typed up on excel and saved to a stick- however must say I lost all my programs ect due to a very bad virus but as tree on here is saved to genesreunited it was here when I came back. I had to reload everything but the tree was safe.maybe people panic too much- genes kept my tree safe for me

As previously mentioned. click on "export gedcom" and your tree will be saved as a file and sent to your e-mail address.
You can save this on a DVD, CD, OR MEMORY STICK

To import a tree gedcom from another program into genes re-united, click "import" then you can `browse` through your files and folders untill you find the relevant tree to be imported.
If on a disc or memory stick then browse to `computer ` and CD drive or removeable memory untill you find the relevant tree to be imported
The same applies to importing any tree gedcom into any other Family Tree program

The importance of this becomes all too real when,as in my case, four trees all shared between Legacy and FTM vanished when my Windows computer curled up and died.
I felt like doing the same!!!!!!!!!!!
As I had done a lot of work on them during four months off with a badly cut hand, it was quite a blow.

DON`T PUT IT OFF,JUST DO IT !!!!!!!!!!!!!!!!!!!

neither has mine, have emailed customer support will post when i get reply or gedcom?

mine has still not arrived



sylvia

my gedcom file arrived within the hour the other day

Sometimes the GEDCOM do take a while to arrive. I've waited a couple of days in the past.

Andy

hi it is now 1918 hours in spain and like you i have requested a gedcom download and i have been waiting at the moment 35 minutes which is longer than i have had to wait before so i am just going to email genes support i am sure this will be sorted but it is still (when it works) a sensible way to save your tree.

well, I did all that, but I am still waiting for the email to arrive ..... and no, I haven't changed my email address!

and Tree Status is now showing as Normal



I guess it IS the middle of the night in the UK!


sylvia