General Chat

And if the extra cost is more than the current profit?

Add that lot up and multiply by the thousands they send out and you have a huge Loss (to the taxpayer presumably)

Well realistically the whole £7 is not profit, they have to pay for staff, admin, insurance, and the costs of storing the documents in the right conditions, not to mention general running of the building, electricity, water etc., out of that. I would imagine that very little of the £7 we pay is profit really.

But I still say they should offer the option of size.

Yeah - then add up all the £7's multiplied by the thousands of certs we all order and you have a huge profit ......................

Wouldn't hurt them to give the option - for 50p extra have an unfolded cert in an A4 env

Add that lot up and multiply by the thousands they send out and you have a huge saving.

My certs were never undamaged anyway, they were usually screwed up and creased by the time they got to me.

I don't agree with it though, they should give us the option of A5 or A4

I agree that they shouldn't fold the certificates.......but you can see why they are going to do it. 12p extra might not seem much to us, but if you multiply that by the hundreds of thousands of certificates they send out each year it works out at a large sum of money.

Kath. x

And don't forget that A5 envelopes are half the price of A4's so that's another 5p saved.....!

Karen

That's ridiculous ! !

I frank letters everyday at work - and an A4 envelope under 100g is only 44p for goodness sakes ........... an A5 costs 32p - huge saving huh??

I received two birth certificates from the General Register Office today, both were folded in half in a A5 envelope.

Previously all certificates were flat in a A4 envelope.

I phoned them today to complain and was told that to save them costs all certs would now be folded.

I told them that this was unacceptable as it costs a lot of money to trace family trees, and I want the certificates to look perfect without a dirty great fold mark in the middle.

I was basically told 'tough, cos we are saving costs'. I suggested perhaps a 50p increase in their charges for those that wanted flat certs in a A4 envelope and was told that this was not going to happen.

I am writing a letter of complaint today and suggest that all of you that dont want damaged certs do the same.

Rant over... thanks

Karen