General Chat

The thing is, if it is meant to be a test to see if people will pay, it is not a good one because people on these boards know it is a test and are paying in the knowledge that it will be refunded. what a way to run a business!! Ann Glos

Jay, yes I agree with you, like I said I dont mind a price rise if that is what they are doing but to charge someone on the last day Jan. £7.50 then another £9.50 and someone elde £10.75, just smacks of been very unfair to folk, I will be e-mailing again regards then trying to charge me £9.50 and will post as soon as I get a reply but last one took a week;;;; Babs

Jacky, you're ok they do keep the date the same, just change the year, so don't worry about doing it a bit early, you won't be penalised !! just watch how much they are charging you ! Janet, Thats some money !!! well done on working that lot out, lol

Jean, yes they did say no twice............. here are their answers: 1. Thanks for your email. The discrepancy is because we are testing different price points at this time. If you renew and are charged £10.95 please let me know and I will arrange a refund of the difference between that and £7.50 the normal renewal cost. Regards Erica 2. Thanks for your email. As Erica, explained, we have just been testing different price structures on the site. We need to do this on the actual site to guage customer's reactions. If you do upgrade and you are charged the higher amount then please let us know and we will be happy to refund the difference. Regards Estelle 3. Thanks for your email and for your comments. They have been noted and passed onto our management team. Regards Julie wouldn't mind but they didn't even apologise OR have the decency to tell me it was back at £7.50, was only by chance that i found it. suppose i have been quite lucky that they actually replied each time, some haven't even had that! i was adamant that i wouldn't renew at all unless we were all charged the same price, i am not greatly against the increase, it was the fact that everyone was being charged different amounts. Jay

Going to have a try Deanna, not that I dont think site is worth it, but there has never been any mention by them of prices going up, and as been said on this board and tips, they are suppose to give 28days notice, so very cheeky of them doing it this way;; Babs

Stick to your guns , you are not being unreasonably. Perhaps they are trying to see how many people are PREPARED to pay the £10.50p..... then they can put it up for all! Deanna X

This is the reply I got from them today regards price increase to £9.50;;;;; on 2/2/06 We have been carrying out some price testing over periods of 24 hours which is why a handful of members have seen different prices. If anyone is unhappy with the price they paid then they can contact us directly and we will be happy to look into it for them.;; They didnt say they would put mine back down to £7.50 cheek Babs

O.K. I'm lucky, I renewed on 2nd of January. So if you have paid over the odds unless you read the message boards you would not know that you had to claim back the difference. What about the period of time that the extra £ are in Genes account? Not a great deal of interest to be made on £3 but if you have say 54 million people listed on here thats 540000 members(100 ancestors each) 240000 paid up members (its an easier figure to do !) 240000/12 (statistically 1/12 will be renewing each month) That gives 20000 multiplied by an average of £2 = 40000 a month extra cash to place on the money market. A nice tidy sum I guess. Why can't GR just do a survey about pricing the same way Documents online have just e-mailed me about? P.S. Its worth completing their survey theres a £50 prize up for grabs.

I am due for renewal on 2nd March and the price quoted is £7.50. If I renew now, would it change the date to March 07 or is the year taken from the date of renewal i.e. 1st Feb? Jacky :-)

Jean, get that complaint in................. don't take no for an answer, it worked 3rd time for me !! and yours was a £1 pound cheaper than mine !!! Jay

Hi there everyone your stuck with me for another year and yes for only £7.50 Thats cheered you all up hasnt it

Linda am so glad i mentioned this now then.............. wonder how many others they've conned with it !! and no i don't think they would have owned up to it either ! Jay

Well...... me putting my foot down, with a firm hand worked..... had mail back from them saying they would pass on my comments to the management so then checked my price again........... it was reduced to £7.50 !!!! you've never seen me move so fast to get my debit card out before it changed back again, lol thanks for all your opinions too, it did help me argue the case. Jay

Jean, on the top left hand side of the page, its says your name, then full member until............ when it gets to 4weeks ( i think), it will say renew now, click that link & you'll get your price. shall we just have a competition now and see who can guess Jeans price???

Hi Theresa, I've been to Dublin, Galway and Roscommon but not Cork!! You make a good point. I've told my friends my help is limited to arranging their trees and dealing with email queries and they can pay for further contacts if they want! Neither of them are related to me so they're not on my tree and I have enough trouble with my own ancestors!!! So far neither of them is sufficiently desperate to join, unlike the rest of us.

Hi, I look after trees for two friends on here, neither of them paid up members. Just had a look at how much it would cost them - both £9.50. Amazing! I paid £7.50 in November I think, and that was a renewal. By the way, their pages are blue but mine are green!!!

Everyones had this recently, I had it show up as £7.50, then a week later it was £9.95 and in another week it was £11.95, then after so mant people complained it suddley dropped to £7.50 again. Sit tight and keep watch, as soon as the fee drops, renew - don't wait longer than you have to.

Mine is up for renewal soon, Jane, so I just checked....£7.50...... BC

For pity's sake, they must know how much they want to charge for membership. Is this 'trying different prices' legal? You wouldn't go into a supermarket and find them 'trying out' different prices. Keep emailing them and let them know that even if the prices aren't offputting, the sheer lack of professionalism is. If this is a sign of things to come now that ITV have it, ther may be quite a few people who do not want to renew.

have just mailed them again............ will let you know the reply asap.