General Chat

As soon as I log in it comes up with :- You have been suspended from eBay because our records indicate your account was involved in activities that violate our policies. If you feel you have been suspended in error or want to appeal this decision by providing additional information, please contact us.

Have you still got the email they sent you if you have forward it to spoof (at sign) ebay(.)co(.)uk if it was from them they will let you know pretty quickly. If you manage to sign in to ebay go in and change your password anyway. Germaine x remove brackets

Hi Can you get as far as 'my ebay' If you can look to see if there are any messages relating to the suspension. Penny

I've sent them a message thru the ebay website advising them that I havent purchased anything on the site since March last year and that I have never sold anything. I have asked the reason why my account has been suspended. Hope they reply quickly.

if you've typed in the site address, and emailed them directly, then you've done things correctly. It may be that someones hacked your account, I don't know - you'll just have to wait till they reply - sorry.

I sent them an email from the website, there was no link on the email, and I typed theyre website address in manually and used a contact us bit on the website, getting worried now.

Have you clicked a link in the email, or actualy gone to www.ebay(.)co.uk ? If the link in the email... be careful, it might be fraudulant and have taken you to a different site without you realising it...

This is the email (they didnt call me by my name which I thought they did in emails, the email was addressed to my username on Ebay) :- We regret to inform you that your eBay account has been suspended due to concerns we have for the safety and integrity of the eBay community. Per Section 8 of the eBay User Agreement, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if we believe that your actions may cause financial loss or legal liability for you, our users or us. We may also take these actions if we are unable to verify or authenticate any information you provide to us. Due to the suspension of this account, please be advised you are prohibited from using eBay in any way including registering a new account. Please note that any seller fees due to eBay will immediately become due and payable. eBay will charge any amounts you have not previously disputed to the billing method currently on file. Regards, Investigations Department eBay AG

Sure its genuine?From the real e-bay?

Hiya. I havent used my account on Ebay to purchase anything for about 10 months, and I have never sold anything on there. Today I received an email from Ebay - see below. I've tried to log into my account and it says my account has been suspended, I've sent an email to Ebay disputing it, but just wondered if this had happened to anyone else. Thanks Karen