General Chat

I disagree Paul (Tigger) This site is NOT worth £20. It's not worth £10. The members ARE worth Millions ... well, those who don't get wrapped up in other peoples arguments that don't concern them, that is. No disrespect to any one member. The members MAKE this site, and it should be made a lot clearer that no matter where you are, who you are, or how many years you have been a member, thats ALL you are ....... a member. We are all EQUAL and should be treated as such. ONE PRICE for ALL. EVERY member getting the questionaire to complete. I'm not leaving because of this 'situation' I just wanted to 'highlight' it with Genes before I left. Having said that, I WILL be back. I have tons of resources that benefit lots of others and if I can help I will do. However, at the moment I have more pressing things to attend to, so I have got to put this hobby to one side for a short while. My argument on that score is that when I am in a position to come back, I will have to pay the higher price......... Elaine ;-)

its not about the money Paul, that has already been established in the thread. :-) also thats you opinion and your entitled to it, just like myself and others are entitled to what we think. The members themselves who do look ups, offer advice, give tips, who are a shoulder to cry on, etc etc, are worth £10 yes. :-)

I really dont know what the fuss is about even if the charge for this site was £20 it would still be value for money Paul

So, is this au revoir, Elaine?

Well Elaine I'm out on the 26th April, so its a count down really, LOL. :-) :-) I'm not bothered either way to be honest, but like heather has said, she moaned to them and got her money back, but others have moaned and not go any money back. Cant say i'll missing anything as i am a member of a few sites, so im ok there. LOL. Sad i know. :-) The only thing im wondering about is, do i delete all my threads, as i have some very helpful ones etc, my tree is no longer on here, so wont have a problem deleting that, LOL. :-)

Elaine, I got the questionnaire. It was still displaying every time I accessed the site, even after I'd returned my answers - which I'm certain were far from the answers they were expecting. I've had several problems crop up during my use of this site, but I've found GR only ever answered one query - and then the answer given didn't cover my question. Ever since then, they've completely ignored me, so I gave up trying to contact them and just moan on the Gen Board now if something goes wrong. The thing is, I'm not the only one complaining about these problems. Others obviousy have had the same difficulties, so I don't understand why GR can't put things right. If they employ competent programmers, then they should be able to sort things out fairly swiftly, not leave them annoying members for months. CB >|<

I was charged the £9.50 or whatever, I sent them a whinging mail and today I got an email saying they were refunding me the excess.

Nichola, I agree wholeheartedly with everything you have put in your first reply. Where was this questionaire and who completed it ? CHALLENGE :::: I would like everyone who actually completed it to add to this thread ! :::::::: I have made loads of friends during the last 3 years. These friendships will last a life time, and they are FREE. (I have e.mail addies safe !) I will look in from time to time .... and I have absolutely no doubt what so ever, that I will definately be pulling my hair out at not being able to add to the boards...... but I have the facilities and resources to be able to continue to do my FT at my leisure, and one day I will be in a position to make those long awaited journeys to the Records Offices to dig out those ellusive rellies !!.so watch out Manchester, Yorkshire and Devon !! I certainly will miss all my friends and the opportunities to help others ..... but life goes on and if I'm really pushed, I can always join up again at a later date. Elaine ;-)

**********RESPONSE********* Just received reply - ------ Thanks for your email I can confirm that members that are on the autorenewal on the site will pay their original price of membership. This can be either £7.50 or £9.50. Anyone with annual membership will be paying £9.95. Please advise us if you need any further assistance. Regards Alex No further assistance thanks ....

Elaine?

HI I have had a reply from GR and i must say they were very quick in answering me, very impressed. :-) Yes it is true, if you tick the box for continuous then its what you paid last year, old members £7.50, new members £9.95. If you do not tick the continuous membership box the fee is £9.95 Regardless on when you joined and how much you paid last year, etc. so for the old members, if you tick £7.50 if you dont £9.95. :-) :-)

I had that problem... i had my purse stolen, so my bank details changed with my new card. So i e- mailed Genes, they must have read the e-mail... because they got my money... but they did not inform me of this ! Sue x

I cannot use the automatic renew I have a new debit card, so my numbers changed. We should have a facility to change our card number within our account details page to be able to continue at the reduced price. Elaine x

Hi Elaine, i renewed on the 1st March [i was on automatic renewal ]... i checked my bank account.... they took £7.50. Sue x

I noticed I had a reminder like one of you had just said they noticed stating RENEW NOW the price below was definately £7.50. I could not aford at that time when the first message came up which was about two weeks before my cut off date but gradually as the day came closer the price altered and eventually I ended paying somthing like the £9.95 price. So I am wondering whether the sooner you reply the cheaper it is? It's £2 dearer but is anyone willing to test the waters. Wendy

Hi Elaine and everyone im in the same thing I thought it was seven pounds somthing but then was asked to renew for nine pounds something I think you should get a discount for both as I have not long paid for friends reu too. Ill follow this thread and see what what happens the laugh is you get more help from the people who actually use the boards. luv Jan x

Hi Elaine See my problem isn't about the money its about a choice that is costing me and others more. I'd like to know who the members were who filled in this questionnaire in the first place and why they agreed to the prices going up, secondly I'd like to know why i didnt see this questionnaire, also the majority of members had to vote yes for a price raise in order for the prices to go up. I dont mind paying more, if i got more, this site offers a board to use, the fee paying members, give tips for free, do look ups for free ( even though they pay another site ) help each other for free, guide each other for free, be a shoulder for people to cry on for free, etc etc, the list is endless. So to me, when i first joined it was £5, then £7.50 and now £9.95. For what, hot matches i dont use, nor do i use the 1901 which you pay for anyway. Or is this extra money to pay moderators who can then moderate the boards, etc, if so i'll do it for free. So basically hot matches has cost me an extra £4.95, well id rather be blocked from that then and pay my original price of £5. I will pay more, if they offer more. fair is fair. It does state that you are upgrading your membership, what am i up grading to ? what new things is there then ? as i dont see anything new at all. So i prefer to pay £7.50 and have no extras, as i only need the tips and the records board really to help me with my genealogy. oh and isn't it discrimination that if i click a certain box for it to be continuous, then i pay one fee, but because i chose to pay when its due, then i get charged more. I'm sure they cant do that, what happened to freedom of choice then ? Its not about money, its the principle of the matter and choice. Oh I have also emailed them, as well. Oh and i will not renew at that price either, As its not value for money nor is my choice being taken away. My choice is not to renew, I pay £5 else where and get value for money and i also think that £5 is to cheap. Crazy :-)

They sent me a 'reminder' about a month ago ........ and then the message became more prominent. I'm NOT renewing. Simple as that. Where was this survey that was done amongst members ? Why is it not one price straight across the board .and why did they need to up the price anyway ..... they should have left it at £7.50 and made do. They were getting money off me twice - once for this site and another for Friends .... I soon stopped that. They should make it £7.50 per site OR £9.95 for the double package if you join both. I never use Friends --- and apart from anything else, without us, there wouldn't be a site for them to run. Although, I hasten to add, I am of the opinion that this site runs itself !! Elaine ;-) No reply yet .......

I had the same-finally paid the higher charge(£9.95), It's 24 days since I queried it and never did get a reply!. Chris x

PS ''Renew'' is underlined......... in fact it all looks emboldened, too. Wish they could make ''1 new message'' emboldened, I don't always notice that.