General Chat

So have I, Florence :-)

Florence, I have messaged you.. :-)

may i add i find if you bank on line using the chat facility on there is far more productive than ringing the bank that is probably a call centre not in this country

Telling someone who is in recovery from a very major operation to get in a taxi is not helpful.

Trusting someone to have a second card isn’t much different to giving them your PIN number.

Hopefully Maddies idea will be more useful.

florence
do you have online banking, if so you maybe be able to activate online

Activating the Card Through Your Bank

1
Call your bank to have a representative activate your card. Call your bank and provide the required information to verify your identity. Then, request that the representative activate your card. Provide them with the card number, expiration date, CVV code, and any other information they ask for, which may include the PIN

3
Go to your bank’s website to activate your card online. Many banks will allow you to activate your card online. Go to the bank’s website, sign in, and click on the “Customer Service” tab. Then, find the option for debit card activation and follow the prompts.[6]

maddie

Just when it couldn't get any worse I realised my debit card was expiring at the end of the month and although I have received a new card, I wont be able to use it.

I tel customer services as the letter with the card said I needed to use it in an ATM first to activate the card and then it can be used contactless or used to pay accounts over the phone or online.

I explained that I am housebound, have no one who could travel 1/2 to the town to get to an ATM. The lady said well im sorry unless you can get to an ATM, then the card wont work.
I pay various things online and over the phone every month.Yes some things are set up on D/D but not all for various reasons.
When I said so how am I supposed to do my Tesco online shopping, she just kept saying im so sorry there is no other way!!
At this stage I was nearly in tears worrying how I am going to solve this problem.

She suggested giving the card and my PIN to a neighbour who could drive to the bank. But this goes against their strict guidelines of never disclosing this number to anyone.So if my neighbour decided to steal £20 whilst she sorted my card, I wouldn't have a leg to stand on.

Im telling you all this because I surely wont be the only one in this position and also maybe some of you think that updating your card details on say Amazon and deleting the old card will be ok but it wont.

Im in the process of writing a letter of complaint to my bank.
I suggest all of you look at the expiry date on your debit and see if it is due to expire anytime soon.

Of course if you are mobile and able to get to an ATM then you will be fine but for those of us less mobile, this is more stress than I can handle just now!!

Florence in the hebrides