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Top tip - using the Genes Reunited community

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flipping error thing

ProfilePosted byOptionsPost Date

Joy

Joy Report 15 Jan 2018 20:14

Immediately without hesitation:

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

RolloTheRed

RolloTheRed Report 15 Jan 2018 18:29

test your connection speed here

http://www.speedtest.net/fr

The "ping" should be under 20msec. If it is over 32 msec you may get problems with GR and poss. no connexion at all if it is even slower.

fwiw I get 13 msec ping and DL 75 Mb/sec .

Jane

Jane Report 15 Jan 2018 17:59

Unusually for me Ann I havent had the Error Message at all now for a while . I bet it will happen now LOL

KathleenBell

KathleenBell Report 15 Jan 2018 17:46

I usually get the message when I first try to get onto the site. If I close the window and start again I usually get on second time. I don't seem to get the error message when changing from board to board.

Kath. x

AnninGlos

AnninGlos Report 15 Jan 2018 16:57

5 times now. Yet for a few days it has not been a problem. Wonder if the techies are working on something?

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 15 Jan 2018 15:31

Me too
It's happens frequently trying to change boards

AnninGlos

AnninGlos Report 15 Jan 2018 14:41

is getting on my nerves today. Just got it 4 times in a row. :-( :-(