General Chat

does anyone know what to do when you get a response from genes saying 503.0 service unavailable
I am a fully paid up platinum member
Anyone with any ideas -- help
Also do you have any ideas how to contact them or even a telephone no

Thanks
Andrew

It's happened to lots of us, see other threads, especially since IE11 installed itself.. What has worked for many of us is - Click Tools, click Compatability and add Genes Reunited to the list.

To contact GR send an email to

[email protected]

2 responses plucked from other threads

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'If your security settings are too high this may prevent the tree opening, have you tried reducing the level to medium?

You also do need to allow pop-ups as the tree opens in a new window. Please select 'Tools' from the toolbar at the top of your computer screen and click on pop-up blocker. If it says "allow pop-up blocker" click on this.

You also need the latest version of Macromedia flash. This can be dowloaded from here:http://get.adobe.com/flashplayer/

If you still have problems viewing the tree then we do suggest you try lowering the settings on your anti-virus/internet security.

* We also suggest you try pressing control and F5 simultaneously. This will clear any cached pages your PC has stored. Hopefully this will then work for you.

Alex - Genes Reunited Support Team'.
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The Genes Reunited website has a compatibility view problem with Internet Explorer 11.

The fix is

Click the Tools icon (or Alt + X) - the cog shaped one top right of your screen

Click Compatibility View settings in the drop down list

Add the Genes Reunited website - genesreunited.co.uk
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To all who helped , genes obviously have a problem with explorer 11 and compatability
have resolved the problem now, so thank you to you all for the info
A

To all who helped , genes obviously have a problem with explorer 11 and compatability
have resolved the problem now, so thank you to you all for the info
A

GenesRU doesn't have a problem with IE11.

Microsoft have a problem with being by far the worse modern browser at complying with standards. Given that there are alternatives I wonder sometimes at the bulldog tenacity with which people keep on using IE. Reminds me of people who hand cranked their cars in the late 1950s rather than getting a model with an electric starter.

Given IE11 tiny market share why should any web site care ?

Hi,

Yes, there have been problems experienced since the IE update to IE11. Thank you +++DetEcTive+++ for reiterating previous posts.

If you continue to experience problems please email [email protected]

Regards

Shelley