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And a few more from various Call Centres
Customer: "I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack ?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack ?"
Operator: "I think you mean the telephone point on the wall".
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product name give you a clue?"
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Caller (enquiring about legal requirements while travelling in France ):
"If I register my car in France , do I have to change the steering wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
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Having worked in customer service management for more years than is good for ones health I can fully accept these are genuine complaints.
A couple I encountered at the mobile company beginning with V.
Caller: My phone wont work
Agent; What does it say, is there a screen message?
Caller: it says insert sim
Agent; Have you got the sim
Caller: yes I took it out to dust it
Agent: and have you put it back in properly?
Caller: I have to put it back in?
and my all time favourite,
Caller: My dog has chewed the phone, (the phone was in warranty)
Agent: What type is it?
Caller: A cocker spaniel
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Dear Sir
I wish to complain about everything.
Yours foamingly
Victor Meldrew.
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Another selection.....
11. “The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”
12. “It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair.”
13. “I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”
14. “The brochure stated: ‘No hairdressers at the resort’. We’re trainee hairdressers and we think they knew and made us wait longer for service.”
15. “There were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”
16. “We had to line up outside to catch the boat and there was no air-conditioning.”
17. “It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
18. “I was bitten by a mosquito. The brochure did not mention mosquitoes.”
19. “My fiance and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”
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