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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date

MrsM

MrsM Report 11 Nov 2013 19:45

Any computer experts out there who can help please? After a Windows update I am not able to use Genes site fully as a paying member! This is the only site I have problems with and wondered if it could be fixed via the site managers their end?

JustGinnie

JustGinnie Report 11 Nov 2013 21:13

I'm not an expert by any means but have you tried signing out and then back in.
I think you can contact Genes by clicking on Help at the top of the page. Hopefully they may be able to advise you.

Ron2

Ron2 Report 11 Nov 2013 21:29

If Windows update was yesterday or today and you use Internet Explorer as your browser you will find that you now have version IE11 installed!! I have problem in that I cannot now access this site with the latest version of IE. However I installed Google Chrome a year or so ago as a backup browser and have just used Chrome to get to this site. Other probs I've encountered with IE/Chrome is that when someone using Chrome sends me a mail with an attachment I quite often cannot access the attachment properly until I "browse" with Chrome. Hope this helps

Researching:
Stuarts - Birmingham, Staffordshire. Beats Notts and Lincs

MrsM

MrsM Report 12 Nov 2013 12:29

Thank you for the replies. I had tried so many things (within my very limited computer knowledge to no avail) however last night a very helpful young lady from Microsoft gave me very similar info. to your message Ronald - she also put a link to previous IE on my toolbar so I can access Genes via that. Everything else had seemed to work fine after the update apart from Genes so I assumed it must be this site that did not support my updated browser!
I was actually surprised to see my message on here as it did not show up before the 'fix' - I am pleased it did as someone else may be helped by your information now. Thanks again.

Elizabeth2469049

Elizabeth2469049 Report 12 Nov 2013 20:59

When I saw this read I checked and found I was being offered IE11 - so asked our computer expert whether I should go ahead. He said he hadn't had any problems (which didn't mean there weren't any) and suggested I create a restore point before installing. This I did - and like the others was blocked from Genes but all other sites worked. So it must - surprise, surprise! - be a hiccup only in the Genes connection. I have bookmarked GR now on Firefox.

Researching:
Dominy & Croom in Dorset, Rutherford & McElhatton in Northumberland. Dendy and Thorp

Ron2

Ron2 Report 12 Nov 2013 21:37

Glad advice useful

Researching:
Stuarts - Birmingham, Staffordshire. Beats Notts and Lincs

Bobtanian

Bobtanian Report 13 Nov 2013 00:28

At least it wasn't an ID TEN T error!!



often I get on genes, a

"long running script" error

Researching:
me and my darling wife at our wedding in 1960