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Are we being ripped off?

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ProfilePosted byOptionsPost Date

Elizabeth2469049

Elizabeth2469049 Report 30 Jul 2013 12:40

When I checked into Ancestry early today - there was a message saying they were having tree trouble but hoped to get it sorted soon.

Researching:
Dominy & Croom in Dorset, Rutherford & McElhatton in Northumberland. Dendy and Thorp

George

George Report 30 Jul 2013 12:09

No problems with Ancestry at all unlike here.


George



:-)

DazedConfused

DazedConfused Report 30 Jul 2013 11:54

I am with Ancestry and have encountered no problems this week.

Maybe I am going online when all the parents are busy with their kids or out with them.

That is the only problem with all of these sites. During any school holidays' both parents and children have the time to do research during the day....

I say NO to school holidays, make the little consumers learn 52 weeks a year :-D :-D ;-)

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

jax

jax Report 30 Jul 2013 11:44

As far as I am aware none of those things were included with Platinum, that's why it is cheaper than the full sub on FMP

Researching:
Nothing much

Rambling

Rambling Report 30 Jul 2013 11:41

It's not difficult at all to contact them Kennehy

Click 'Help'
Click 'Contact Us' at top of menu

you'll see this about an inch down :

"I have a query not answered in the FAQs and would like to contact support.
Contact our Support Team for a personal response to your question here."

The words 'Support team' are highlighted in turquoise, click on it and write your message in the box.

Researching:

Kennehy

Kennehy Report 30 Jul 2013 11:34

Hi there,

George, I believe Ancestry has been crashing all week. I also have a subscription to Find My Past which is also owned by Brightsolid, and they include parish etc. records in their subscription. Their downside is they can't/won't allow GEDCOM uploads, but they have (in my opinion) a better search engine.
Thanks for the info on how to contact GR - how convoluted is that to find it through HELP?

Researching:
Hunt, Gloucestershire; Marwood, Yorkshire

George

George Report 30 Jul 2013 07:46

You should have signed up to Ancestry,

George :-)

SylviaInCanada

SylviaInCanada Report 30 Jul 2013 05:26

Kennehy

to contact GR .................... look towards the top of your screen. Almost at the very top (just under the ad) is a line of "words"

From the left they read Gifts, Subscribe Pay per View Account Help (your name) (your membership) Sign Out

Can you see that??

Click on HELP

Then click on CONTACT US



Good luck!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Kennehy

Kennehy Report 30 Jul 2013 05:09

Maybe I'm a bit slow to catch up, but when doing a search this morning have just found out that parishes, military and newspaper records are now charged as "extras" where before I had them included in my Platinum membership. Just another way of ripping us off I think.
I would rather have sent this email directly to the GE team instead of posting it, but cannot find a "contact us" link.
Not happy Genes Reunited! :-|

Researching:
Hunt, Gloucestershire; Marwood, Yorkshire