General Chat

I have just posted on Sue's thread about the great service i received,

I have done battle with doctors receptionists in the past for some reason some of them appear to think that they are " in charge "

They are NOT

At my last surgery the receptionist always used to ask me why did i need to see the doctor? i would reply thats between "me and my doctor" she never liked that but it's a fact that she is a receptionist so her job is administrative she is not trained medical and has no authority by way of deciding if your medical need require you to see the doctor asap or in the near future so the question, Why do i want to see the doctor is irrelevant to her,

I have also had the situation with forgetting to order my repeat prescription and had that same battle with that same receptionist, to which i said yes i did forget but it is a repeat prescription so the system is set up to deal with it and she said but we require 48 hours notice for administrative purposes,

But all it actually takes is for the receptionist to get the doctor to sign the prescription in between appointments All doctors will gladly accommodate when asked assuming you don't make a habit of it,

I simply said to the receptionist OK well can i have an appointment to see the doctor to which she replied (yes you got it) Why do you need to see the doctor :-D
That was the only time i ever told her, ;-) I didn't mince my words :-|

I left the surgery without an appointment but with my prescription

Roy

Ann,our doctors are great IF you can get past the receptionist.
Kay, Thank you I will check out Llloyds chemist. :-)

Check out Llloyds chemists online.......unless its a must to be seen by a doctor they offer a great free and also worry free service..

don't they have a practice manager? I'm very fortunate - all the receptionists are terriffic as are the doctors

Cant get to see the doc before the end of the week and there is no surgery manager as far as I know. If we dont get them tomorrow I will phone and try to speak to the doc or will try to get an emergency appointment.It just seems to be a waste of an appointment just to get a repeat presc. Really it was just the attitide of the receptionist that really got my goat.lol.
Thanks for your comments Jean & Ann :-)

I assume he would not have been able to get an appointment for today so he could have got the prescription straight from the doctor?

Is the receptionist the only person in admin or is there a surgery manager?

If the latter I would have a word with him/her.

can you not ask to speak to doc and ask them.

I know there must be many, many really lovely and helpful doctors recptionists out there but why do I have to have the one from hell !!!!! Hubbie realised this morning that he had only one more sertraline tablet left.I usually check all his medication every week to see that he has enough left but due to a very busy week last week, (daughter and d-in-law at hospital 4 days out of 5) I forgot.
Went to docs this morn and apologised and said I know it was my error but could we please have oh tablets tomorrow please, but no 48hrs notice is required for all prescripts.Explained again what had happened but still the same answer,in a very abrupt way.She made me feel like a naughty school girl!! As he takes these for panic attacks I thought she might have been a bit more helpful.GRRRRRR makes me so angry. moan over for today. (I hope.lol.). :-( :-)