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standard member...help please

ProfilePosted byOptionsPost Date

Robin

Robin Report 19 Jun 2010 12:07

Morning all.

On my 5th attempt of upgrading my payment was accepted , a message came up saying i was already a member asking me to contact ( did not note down which dept , i know i wasnt because a chap has allowed me to look at his tree i was regected,( looked today, nothing rings a bell ) i do have a Number for me to quote.

I went to my bank and they told me there was a block on my card which is now unblocked.

Does this mean my first 4 attempts will be taken out of my account.

Sorry to go on....not very good at writing e mails.

Best Regards.

robin.

Deanna

Deanna Report 19 Jun 2010 12:33

Hi Robin, I find it very difficult getting in contact with GR.
I used to have an address in my address book, but it is gone now!
Deanna X

Robin

Robin Report 19 Jun 2010 12:34

Many Thanks for your reply , SomersetGirl.

My bank just told me it looked suspicious there was so many transactions they put a block on my card.

I will take a look on My Account , and see my bank again today.

Once again , Thankyou....rob.

Robin

Robin Report 19 Jun 2010 12:38

Hi Deanna.just had a look just says membership ends dec 2010.

robin.

Robin

Robin Report 19 Jun 2010 13:26

I have been a member since 2007 , this is my first time i have upgraded.

A chap sent me a message to see my tree , he gave me permission to look at his.

So i thought i should upgrade to Standard.

I have no Pc at home so i can only use the library computer....2 hours a day....when it is not busy.

I did receive an email "Receipt" £9.95 has been paid.

robin.

Robin

Robin Report 22 Jun 2010 14:08

Thanks again for your help.

Just had a look at my bank statement ,£9.95 has been paid out....i was a little bit worried.

robin.

Deanna

Deanna Report 22 Jun 2010 15:01

Ah well Robin, they have your money then ??
I am having downloading problems too, but not on this site!
Is everything working okay now?
Deanna X