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BEWARE 1911 census automatic renewal

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ProfilePosted byOptionsPost Date

AnninGlos

AnninGlos Report 8 May 2010 21:19

They sent me an e mail re re-newing mine and I cancelled with no problem

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Amanda2003

Amanda2003 Report 8 May 2010 19:50

I think they sneaked that continuous membership thing you know !!

I'm glad you went and looked at your membership Corinne and I hope that others do too .

I've looked on their Terms and conditions and found a cancellation clause ( they only renewed me yesterday so I'm well in my seven day opt out if I haven't looked at any records ) .
I am a rather disgusted if they have pulled a fast one on their customer base !

Corinne

Corinne Report 8 May 2010 19:47

I'm glad I found your message as I can't afford to renew in July as I'm still out of work. Have checked my subscription and cancelled my continuous membership.

I hope you get your money back.

Amanda2003

Amanda2003 Report 8 May 2010 19:30

I've just discovered to my alarm , that findmypast have just automatically renewed my 6 month subscription . Now I know for certain that had I have seen a " not continuous " option I would have selected it , so I'm a bit confused as to why it has done this automatically . I tend to use a different e-mail address these days and hadn't checked the old one for a few days ( they had sent a " reminder " but I hadn't spotted it ) . I've sent an e-mail asking for my money back and cancelled the automatic renewal. Do you think they will reimburse me or am I on a hiding to nothing ?