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Exporting Gedcom files (still)

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Carole

Carole Report 28 Mar 2010 04:19

Two days and many attempts to export my files and still nothing. I also had written to "contact us" on a Friday (in the U.K.), I suspect that's where customer service generates from?

Any more clues out there?

+++DetEcTive+++

+++DetEcTive+++ Report 28 Mar 2010 12:59

A 'friend' on here did this. In the end she contacted GR.
It took several days to get a response and assistance.

Bearing in mind that there will only be skeleton staff on over the weekend, you probably won't hear from GR until sometime next week.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Carole

Carole Report 29 Mar 2010 03:53

tks; I'm still waiting ... and hoping.

Carole

Carole Report 29 Mar 2010 09:56

Tonight I've received response from Genes to "make sure that your email provider is configured to accept emails and attachments from this address (the noreply one).

I did that, then re-did an export and within ten minutes in came the gedcom file.

I had no reason to suspect that I wouldn't receive the files when I'd get lots of other Genes emails, however making sure that the no-reply addy is added to your safe senders list is what did the trick for me.

Hope my experience may help the next person too.

Dennis

Dennis Report 8 May 2010 18:41

Hi, I have a problem with Gedcom. I receive the e mail and download the attachment save it to notepad and then cant read it. I have Ancestral Author installed but cant retrieve it from notepad. can anyone help please.