General Chat

Tried adblock and it still froze with genes, so maybe try other site

tried other site so far so good

Mine was freezing on Genes last night.
I'm in GR on dot com, so not confined to the UK site.
No other web pages were affected, even with multiple windows open, so definitely a GR problem.

me too....it started last night......have gone on co.za site and so far so good,

Karen x

Mine keeps on stopping and starting one minute ok the next not, so posting this on the ca.za site. Sent feedback to genes well I think I did so not know because of problem no answer

I can get in one half hour and not next it just keeps freezing and I have to boot up again I have been in contact with them but no answer as yet

Margaret

This is the response I have had today from GR regarding this matter. Perhaps we had all better contact them to let them know there is a problem as they just cant see it.

Dear Jane,

Thank you for bringing this to our attention.

I have just tested this and have been unable to recreate this problem.
If the error persists, I would be grateful if you would let me know which operating system and browser (and version of that browser) that you are using to access the site in order that I may attempt to recreate this issue and further investigate for you. If you could also give me step-by-step details of what is happening when you try to do this, then that'd be really helpful.

Many thanks in advance of your co-operation.

Best regards,


Alex Brett
Genes Reunited Support Team

Got on to site earlier but then it wouldn't open general or tips board then my comp froze yet again

Tried again when I had sorted things out and got on without any trouble

My d-i l in Australia told me that they are having the same sort of problems there when I spoke to her at lunchtime

Just changed sites, co.za seems to bwe working. tried to get on for days. thanks for the info....

Jean x

Just found the info about the co.za website so will give it a try, thanks Tricia!

Have alot of freezing up problems but I think it's my laptop rather than GR as it happens with everything, but it's nice not to see all the ads flashing away at least.

Another problem I'm having at the moment is I have to keep signing on again to see my threads or tree; I seem to get signed out somehow without doing anything!

Hi Folks,
I would be interested to know how many are experiencing this constant signing in that been happening to me for the past week.
Every time I move off my tree to another page - or to view another tree, I'm having to "sign in" again.
Have signed in eight times tonight - very frustrating

Tec

This has being happening to me for weeks now.Might be only on for 5 minutes when it freezes.
Have to log of and then sign in again.
Betty.

Hi Betty,
I wonder if it's a temperary glitch - or a new feature of the GR site?

If it's a "glitch" then maybe GR should put out a notice to that effect.

Tec