General Chat

This is from the FAQ section

I have opted for auto-renewal but I have changed my card.

I'm afraid that we don't currently have a facility whereby you can update your credit card prior to your renewal upgrade payment being automatically taken.

However, your auto-renew payment is taken from whichever card you last paid to upgrade with. You can go to the site now and make a payment to renew via the 'Upgrade' link on your homepage. You can then enter the details from your new card. The upgrade on your account will then be renewed from the expiry date (or from the payment date if your upgrade has already run out) and that card will be used for your auto-renewal payment next time.

Hi Julie,
That is exactly the problem, I will be away for 3 weeks so the renewal notice will come while I am away and they do not have up to date bank details, don't want my membership to lapse as I have been here since 03
Regards Carol

Unless its changed - but you cant update your credit card details on here !

Thanks for that Mary,
Mine says exactly the same, but no where can I find renew now, think I will have to e-mail them.

Thanks again
Carol

If its not showing on your page then i'd say its not due just yet, as it comes up about a month before you are due

Go into your account and see what date it says

Mine says Mary full member until 9th May renew now - buy credits . my account - sign out.
Perhaps if you go into your account you will be able to do it from there.
Good luck
Mary xx

Hi Mary, and Julie,
Mine says buy credits, what I want to do is update my card details as I will be on holiday when my renewal is due, it looks like if I fill this in they will take £5 from me for credits.

Carol

Underneath quick search your name appears with full member until --------
renew now - click on renew now and it takes you to your account details
Love Mary xx

If i remember rightly its up on thr left hand side

Lucky my new glasses are coming Friday, can anyone please tell me where does it say "Renew now link on Homepage"

Thanks Carol