General Chat

Yes you have a router. Not my thing though. Ours sometimes allows emails in and out, but no web, only to upload. When that happens I turn the router off for a couple of minutes and then switch back on. Worth a try. Sorry can't help any more than that.

Rosalind

Rosalind

Errrrmmm yes I think so!!! sorry real computer numpty here:( main pc and laptop both wireless, signal comes from the router doesn't it?
If it is that how do fix it without messing everything else up?
Again why just the one site??? Thats the bit I can't grasp why just the one site????

Have you got a router Shelli, it could be that.

Rosalind

Maddie

would child lock affect just one site?
But I don't think it is that as we can't access it from the laptop either

Any ideas anyone? Before I take out mtg needed to ring helpline :(

Aw hun - I really do think you may have engaged the child lock - but not having been with virgin for years I cant recall how to take it off.

But i'm not technical I am sure someone else can.

This what Virgin say...

You can't access a particular website
If you are experiencing problems with accessing any web addresses (URLs) or any Virgin Media services (such as e-mail, newsgroups, web services etc.), then you can try the following actions in order to help you diagnose the problem.

Please note: It is also useful to record any messages that you may receive, as this will provide valuable information to the Technical Support Team, should you later require their assistance.

Check the Virgin Media Service Status page
You can check our Service Status page here.

The Service Status page will give you the most up-to-date information about the status of Virgin Media services, as it is updated on a regular basis. There may be a known issue that is affecting your access to the Internet, which has been reported to us by other users. If this is the case, then it will be mentioned on the Service Status page.

Try to access another website
If you are still experiencing problems accessing the website that you want, try accessing a different website altogether. For example, you could try to navigate to http://www.google.com.

If the other website loads into your web browser and displays okay, then the chances are that the original website you wanted is experiencing problems. This is sometimes due to (temporary) problems on their web server, or if there is server maintenance being performed at the time. If you try to access your chosen website again in a few hours time, then you should find that it will load into your web browser just fine.

What to do if you are still experiencing problems...
If none of the above suggestions / actions help you to resolve your broadband problem(s), please ensure you have recorded the results of all the above tests that you performed, with as much information as possible. Then, you should contact the Technical Support Team and provide them with the information.


So looks like I'll have to call them :(((

totally cleaned the comp today so cookies deleted, but had the problem before that so wasn't something I did during the clean.


Thanks again Colin

Colin

Just thought OH always uses MSN and he can't access it either. I use IE. And comp has been rebooted several times as this has been going on for few days. Only discovered it was us and not website down tonight when i called about Sundays fixtures.

MIght just simply boot comp now tho!!!!


Thanks for trying to help

Just had a shufty at our problem busting guide and it does say try rebooting and deleting cookies

sorry I've run out of ideas..at least you know the site is working and George says his Virgin opened the application okay so other than a reboot to see if that sorts the issue I cant think of anything else to suggest

Maddie

Have prob clicked something but what I have no idea. It is just this one site I can't access, surely if I had clicked something moresites would be effected?

Colin

just turned msn on and got this reply..... Navigation to the webpage was canceled

tried different addy and got the usual can not be displayed message

I dont mean to sound daft ..... but virgin have childlock dont they? Youhavent set it by mistake have you?

I assume this is free?

virginmedia.announce.internet - For status page updates of faults that affect the Internet service.

No different just copy the web address into the msn search field or even try rebooting your pc as that will reload your settings

George

well that blows that theory out teh window then!!!

Colin

have tried via google but not msn, is that the samething?

Have you tried going in through the 'back door' ie loading msn and putting the address in their search engine...worked for me on one site a few months ago

or

try closing down and re-starting your pc

Shelli

I am on Virgin went straight into the site no problem

George

I just don't get why it's just one site I can't access???? Everything else is fine

Thanks Colin