General Chat

Hi Erroll, If you mean a system restore date with microsoft updates, then yes I have done this on Microsoft last night but still got the same message after taking it back to last week. betty

I think that's the default setting Betty. ok the first thing I would like you to do now is create a system restore point - do you know how to do this or would you like me to talk you through it? Give it a sensible name such as 'Update Problems' or something else you can instantly recognise

Onspeed is back on again Erroll, by the way i did notice it is now in the toolbar it wasn't before. Betty

ok we can do one of two things now but first make sure you have turned OnSpeed back on

Hi Errol, I did disable the onspeed but when I went to mircosoft updates again I got the same message as below:- [Error number: 0x80240030] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. For self-help options: Frequently Asked Questions Find Solutions Windows Update Newsgroup For assisted support options: Microsoft Online Assisted Support (no-cost for Windows Update issues) Read more about steps you can take to resolve this problem (error number 0x80240030) yourself. Betty p.s Erroll I havent had any problems with Onspeed before this.

I don't use OnSpeed so I'm not sure of the interface but isn't there a little icon in the system tray - bottom right hand corner of your screen? You should be able to right click on it and a menu should pop up - see if you can turn it off from there. You may also be able to do it from your browser - there should be an icon or even a menu at the top of your browser (Internet Explorer).

Hi again Errol, Tried No 2 of your suggestion and I am just going off to try microsoft updates now, will be off for a few minutes will let you know what happens. Betty

Hi Erroll, I will give it a try, by the way when I got broadband I had already paid Onspeed for two year so it still is running. Now this is a bit technican for me how do I Exit OnSpeed fully (don't just disable it) is it via the setting, wher is that?? p.s told you I wasn't technically minded. Betty

ok it could be OnSpeed causing the problem - sometimes does. If so it is fairly easy to sort out. For those who don't know, OnSpeed is a compression programme to speed up your internet connection - particularly on dial up. Betty, you can try one of two things: 1. Exit OnSpeed fully (don't just disable it) OR 2. Try going to Settings in OnSpeed and select Features and then select Use browser's proxy exclusion setting. You will probably find the first suggestion easier and feel more comfortable trying it. Give it a go and then try Windows Updates again. Incidentally, if you are now on broadband you can probably cope without OnSpeed if you are connected at a half decent speed! Could you let me know how you get on? If it doesn't work there are some other things we can try including changing proxy and firewall settings but would rather try the easy option first lol

Yes Erroll, I have Onspeed. I have had onspeed for years though, even before and as well as broadband. Betty

Do you run a piece of software called OnSpeed to speed up your internet connection?

Sorry Erroll, I should also have added, I took my computer back to an earlier date on Microsoft but this hasn't fixed the problem. Betty

Hi Erroll, I have the computer at home and really don't know anything about them, I mean technical stuff. Anyway I do Microsoft updates on my comuter and had them set for automatic updates. I noticed this wasn't happening and tried to update the myself but icame up with this mess say in the problem was Ox80240030, I just don't know what this is. i contacted my ISP which is now Orange and they say its an error in my software, Oh please help. Betty

righty ho - this can be down to a number of reasons including proxy/firewall settings. Are you using the computer at home and is it on a network? Also, would it be better to answer here or on tips?

blimey - you sign in and there's your name up in lights! Just reading your original post on tips, Betty

Steve (Durham Boffin / Flirt) is an IT expert, Betty. I have PMd Steve for you.

I am having problems with my computer and put a message on tips. I just wondered if Errol the Sheep was able to help. Betty