General Chat

Hi Errol, I have done that, just typed in 1st September date and it accepted that. What do I do now try Microsoft updates again?? Betty

Hi Errol, After I did the system restore, I tried the microsoft updates again but its still coming up with the same message error. Betty

No we are not ready to try the updates yet - you will need a pen and paper though because you are going to change a few settings so you need to write down anything you change just in case you need to change it back.

OK pen and paper in hand.

ok 1. At the top of Internet Explorer click on Tools. 2. Select Internet Options. 3. Click on the Connections tab. 4. Click the 'LAN Settings...' button. MAKE A NOTE OF ANYTHING YOU CHANGE FROM NOW ON (verbatim) 5. Under the bit under Proxy Server clear all boxes and remove any ticks. 6. The only thing remaining should be a tick next to 'Automatically detect settings'. 7. Click OK. 8. Click OK again. Now try Windows Update again - it may work but if not there are still other things we can try.

Ok Errol, I have written all that down, just going to try it all. Will get back to you shortly. Betty

Hi Errol, I did everything you said with tools and changed the setting as you said. I then run the window/ mirosoft updates thing and it still coming up with the same error message problem was Ox80240030, Betty

If you mean OnSpeed Brenda then yes. Betty what firewall are you running?

Hi Errol, How do I find that out?? Sorry Errol as you can see I am a complete computer idiot. My son in law comes up here every year and has a look at the computer, I don't know anything about them. Betty

1. Click Start and then Control Panel. 2. Click (or double click depending on your settings) on Security Center (horrid American spelling lol). 3. A window opens and it should say whether Firewall is switched on. 4. Click on where is says this and it should expand out to tell you which firewall you are using.

don't worry!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm an idiot when it comes to must things. Just know a little bit about computers lol

Hi Errol, It says windows firewall is on. Betty

Hi Errol, I am taking up an awful lot of your time on this!! Hope your not at work or something. Betty

I work from home

Oh lucky you working from home, well what do you think the problem is Errol, I cant understand why this has happened, I never download anything. I know this can cause problems sometimes!! Betty

Have you still got Security Center open?

Errol, When I do windows/microsoft updates I always use the custom option rather than express is this ok. Betty

Yes I always use that setting because then you can choose precisely which updates you want to install.

Sorry Errol, What do you mean security centre open. Do you mean windows/microsoft security centre, no its not open. Betty

ok could you reopen it again please. Follow the steps above again.