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Renewal after 5 yeas absence

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Ted

Ted Report 2 May 2016 00:33

I've just rejoined after a long absence. During that time I've changed my email address and computer. I would like to access the tree I left behind. I've put up a new one which is pretty similar but I would still like to compare it with the old one. Any ideas ideas on how I can get it. I can't just ask for it to be opened because the email address attached no longer exists.

Ted

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 2 May 2016 06:40

Think you would to contact genes support for help

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

SylviaInCanada

SylviaInCanada Report 2 May 2016 06:45

email


[email protected]


Expect a reply in 1-3 days

It would probably help if you can tell them your old password and email address

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Andysmum

Andysmum Report 2 May 2016 14:44

Have you actually tried to access it using your old email and password?

As genes never remove anyone unless asked to do so, it is quite likely that your old tree is still here.

You can have as many trees as you like, so long as they are under different email addresses. Quite a lot of members have one tree under a subscription and several others as free entries.

Ted

Ted Report 2 May 2016 16:16

Thanks Andysmum, its been recovered and I'm sorting it now.

ted :-)