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Ongoing Surname Summary problems still not fixed

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Elizabeth A

Elizabeth A Report 23 Apr 2014 10:51

Have had a problem with surname summary, here on genes since 14th January, this year.
The summary is showing names that do not belong to my tree.
I contact support, who after getting the names that were not mine, contacted me on the 20 January, to say the names had been removed, Sorry for any confusion.

Guess what they were still there.

I have been in contact with support frequently since, and it is still not fixed.
Support are still looking into it and getting t he technical team trying to fix the problem.

Totally fed up with this situation now.

ABOUT TIME IT WAS FIXED

Liz

Elizabeth A

Elizabeth A Report 2 May 2014 13:41

The issue has still not been fixed, and once again, have contacted support.
See what the reply will be - suppose they will say they will be contacting the tech team again.

Have asked for some recompense - won't hold breathe though.

Liz

InspectorGreenPen

InspectorGreenPen Report 2 May 2014 17:29

A tad annoying, perhaps, but hardly a show stopper, nor would it warrant any recompense, unfortunately.

Possibly one of the index files containing a list of your names has become corrupted. Have you imported a tree recently? If so were there any problems with the import?

Elizabeth A

Elizabeth A Report 6 May 2014 22:34

Hi inspector,
thanks for reply, I know it's not a show stopper, but it is annoying, and I did have tongue in cheek, when I mentioned recompense :-|

I have not imported a tree for a while.
I suppose it will be sorted some time

Lz

Community Manager

Community Manager Advisor Report 7 May 2014 14:53

Hi Elizabeth A,

Please PM me the details, and I will follow up with support.

Regards

Shelley

DazedConfused

DazedConfused Report 7 May 2014 15:04

As the tree is free to all members paying and non paying recompense would not be applicable.

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

Elizabeth A

Elizabeth A Report 12 May 2014 11:35

Hi Shelley,
Have sent you a PM
Regards and thanks
Liz

Community Manager

Community Manager Advisor Report 15 May 2014 16:32

Thank you Liz,

Customer Support are currently following up.

Regards,

Shelley

Elizabeth A

Elizabeth A Report 15 May 2014 23:09

Hi Shelley
Thanks again.

Regards
Liz